The internet widespread use has ushered in profound changes in today’s business world. Businesses continue to find new ways to be accessible to customers online. Today, building a strong online presence is important.
This extends to owning a website either built by a website design agency or by an in-house team. A website is the one tool that can help you accomplish your online marketing goals. These goals can be either building trust with customers, reaching a larger audience, or increasing sales.
As a small business owner, though it might seem a website is not important at this stage in your journey, here are the top 7 reasons why a website is important in scaling up your business or agency for the future.
1. To Share Information
As a website design agency in Nigeria, owning one has been highly beneficial for selling the products and services we want potential customers to know about and purchase.
A great website can act as the first line of communication between your business and its potential customers. You can use a website to keep customers updated with relevant news and information about your products or services including what to expect from your company in the future.
There is no limit to the information you can add to your website, the more you have, the more pages you can add. But it has to be concise, relevant, and useful.
Also, the information on your website must be able to guide potential customers on your website to take an action. You want to influence a customer’s decision to purchase your products and services.
2. To Build Brand Credibility
Several businesses in your industry offer similar products and services, and owning a website can be the best way to stand out from the competition. This can in turn improve the credibility of your business.
Potential customers are likely to trust your products and services if your website is relevant to their needs. Considering that the world is digital, if customers are unable to find a website for your business, it may raise the question of “how credible is this business?”.
Therefore, establishing what products or services your business offer and for whom, may help to increase the chance of potential customers on your website buying from you.
3. To build brand visibility and reach
A physical store may be popular within a particular radius of its location. For example, we run a website design agency in Nigeria, and our website has brought the opportunity for us to reach customers outside this region. Simply put, a business with an online store will have better visibility of its products and services.
This includes the ability to reach more potential customers. If you own an online store, you have the advantage of always being available for customers to interact with your business at any time of the day. This means that even during non-operating hours, customers can do more on your website, such as make an inquiry or place an order.
With the right content to keep them engaged, it is highly likely that you get to convert your website visitors into paying or loyal customers. If you are curious about how to use content to attract customers and retain them.
4. To Improve Search Engine Optimization
A lot of people use search engines such as Google to find relevant information about products and services daily. Owning a website allows you to optimize how your business is found, especially on search engines.
A website optimized for Search Engine Optimization (SEO) will give your business the chance to be seen on the first page of search results. Which is the page most people searching care about. This helps you target the right customers, drive traffic to your website, increase visibility for your products or services, and generate quality leads for your business.
A website also enables you to leverage Pay Per Click advertising to drive quality traffic to your website. This helps you reach out to potential clients who are searching for your products and services with the intent to purchase from you.
5. To Increase eCommerce Sales
With a website, your business can break geographical barriers, and create awareness for your products or services. As a website design agency in Nigeria, we have enjoyed this benefit since our inception. We have a diverse pool of customers from different countries and local states.
A website can improve your sales conversion rate, and with one, you can provide additional reasons why a customer should choose you. To do this, you can add reviews from clients, and a business portfolio to show projects done.
If you run an eCommerce business, a website gives you the option of upselling and cross-selling your products. This is a great way of recommending alternative, or complementary products to your customers at any time of the day, whether or not you are present. Many eCommerce businesses are realizing the value of owning an eCommerce website to reach customers in Nigeria and beyond.
6. To Offer Guides and Support
Businesses get calls or messages from prospects or existing customers asking questions to influence their purchase decision. These can include questions about products and services, how to find them, and hours of operation.
All this information can be added to your website to save time and improve your customer service in the long run. You can also create a page that answers Frequently Asked Questions (FAQs) for customers. Doing this reduces the number of queries received. Also, simultaneously provides users with a good experience whenever they interact with your business.
7. To Analyze Data
It is possible to add analytical tools such as Google Analytics to your website. This helps to understand how potential customers interact with your website’s content. The data you can study and analyze include;
- who your target customers are,
- where they are coming from and,
- what action they perform on your website.
Analyzing these data gives you insight into how best to serve your potential customers who visit your website regularly.
The importance of owning a website cannot be overemphasized. Whether your website is developed by a website design agency or an in-house team, having one is beneficial for the long-term success of your business. Especially if you want your business to succeed in the online marketplace.
Without a website, you would most likely be losing out on opportunities to scale up your business. Do not forget to take advantage of the benefits listed in this article, starting from today.